RXO stock dropped over 20% on fears that AI platforms will replace freight brokers. Wilkerson counters that his business is defensive: "Our top customers have been with us for over 16 years... this is still a people-based business." The market is pricing RXO as a simple "middleman" vulnerable to software displacement. However, the CEO argues the moat is "scale" and "complex solutions" (e.g., shifting LTL to multi-stop truckload) which requires human/institutional trust and vetting that AI agents cannot yet provide. If the sell-off is an emotional overreaction to "AI chatter," the stock is undervalued relative to its sticky enterprise relationships. LONG as a contrarian play against the "AI kills services" narrative. AI agents actually proving capable of handling complex, high-value cargo logistics faster/cheaper than humans.