ICICI iDirect App Funds not credited to my bank account
I recently sold shares on ICICI iDirect on July and the amount got credited to my linked ICICI bank account and then the same amount debited to iDirect trxn the next day. Since then I haven’t received my funds even though the trading balance is showing that amount whenever I get mail of Statement of Funds by ICICI iDirect. What to do? I have called their customer care, mailed their official email multiple times. They have raised 20+ service requests now. They always say the transaction would be settled in T+1 day but its been a month now.
Should I file a legal complaint? What is the process for that?