u/Mordred-Reizen ·
Reddit — r/algotrading
· April 27, 2026 at 08:58
· ⬆ 15 pts
· 💬 1 comments
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AI Summary
Summary
The post is a thank-you note to Databento for waiving a $500 API overage charge caused by a rookie coding error.
The author shares a personal lesson about testing code and setting hard limits, emphasizing Databento’s empathetic customer support.
This is not research or analysis; it is a customer experience anecdote. Quality: noise (no investment thesis).
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I just wanted to publicly thank the Databento team. As a student, I made a massive rookie mistake this weekend. I used a script, stepped away, and an infinite loop racked up over $500 in API overage charges in minutes. I was in total panic mode because | literally don't have that money. I reached out to their support honestly explaining my stupid mistake. They could have strictly enforced their terms of service, but instead, they showed incredible empathy and waived the charge as a onetime courtesy.
Lesson learned the hard way about testing code and setting hard limits, but l am incredibly grateful to them. If you're looking for a data provider with an actual human heart behind their support desk, I highly recommend them.