I mailed two rollover checks to my new retirement account along with the correct paperwork. One check was processed and deposited, but the other has been sitting with them for over a month.
I’ve called nearly 10 times and each time I’m told they have the check and the correct forms, and that a note will be added to move it along — but nothing ever happens.
Has anyone dealt with something like this before? How did you get it resolved? I’m getting extremely frustrated.