Salesforce CEO Marc Benioff goes one-on-one with Jim Cramer
Speakers
Marc Benioff
— CEO Salesforce
Jim Cramer
— Host, Mad Money
Summary
Salesforce CEO Marc Benioff joins Jim Cramer after a blowout quarter and defends Salesforce against AI disruption fears. He details accelerating metrics, Slack momentum, enterprise and government adoption, ITSM share gains, and the new Anthropic Claude Force partnership. Cramer notes his charitable trust remains long Salesforce.
- Salesforce reported a strong quarter with accelerating net new AOV growth and bookings momentum.
- Benioff says AI agents are increasing Salesforce usage rather than replacing CRM software.
- Slack showed triple-digit bookings growth and adoption by AI startups and large enterprises.
- Salesforce highlighted large customer and government wins, including the Army and IRS.
- The company's ITSM offering is winning business and converting customers from ServiceNow.
- The Anthropic partnership embeds Salesforce CRM in Claude and supports next-generation enterprise apps.
- Cramer reaffirmed that his charitable trust has owned Salesforce since 2009.
Ideas
Salesforce metrics refute SaaS AI fears
The SaaS apocalypse narrative is wrong: Salesforce's net new AOV growth is the strongest in four years, seats in sales/service/Slack grew, attrition is near its lowest level ever, A1/A4x bundle bookings more than doubled quarter over quarter, contract terms improved, and agentic use surged six times. Nine of the top ten AI companies use Salesforce and Slack, with their spend up 435% year over year, showing frontier models depend on CRM rather than replace it.
Up Next
This CNBC video, published August 26, 2026, features Marc Benioff discussing CRM. 1 trade idea extracted by AI with direction and confidence scoring.
Speakers: Marc Benioff · Tickers: CRM