ServiceNow, Inc. 실적 발표
Now Assist on track to exceed $1 billion target, potentially $1.5 billion
ServiceNow reported a strong Q1 with subscription revenue growing 19% y/y, beating guidance across the board. Management raised full-year revenue guidance, increased the AI (NowAssist) revenue target to $1.5B (from $1B), and highlighted accelerating momentum from acquisitions (Armis, Moveworks, Vesa) and AI platform adoption. The stock declined after hours despite the beat and raise, likely due to cautious Q2 CRPO guide and uncertainties around organic growth perceptions. Q1 subscription revenue $3.671B (+19% cc), above guidance; operating margin 32% (beat by 50bps); FCF margin 44%.
Buzzberg 분석 Now Assist on track to exceed $1 billion target, potentially $1.5 billion ServiceNow reported a strong Q1 with subscription revenue growing 19% y/y, beating guidance across the board. Management raised full-year revenue guidance, increased the AI (NowAssist) revenue target to $1.5B (from $1B), and highlighted accelerating momentum from acquisitions (Armis, Moveworks, Vesa) and AI platform adoption. The stock declined after hours despite the beat and raise, likely due to cautious Q2 CRPO guide and uncertainties around organic growth perceptions. Q1 subscription revenue $3.671B (+19% cc), above guidance; operating margin 32% (beat by 50bps); FCF margin 44%. 전체 분석 보기분석 접기
ServiceNow reported a strong Q1 with subscription revenue growing 19% y/y, beating guidance across the board. Management raised full-year revenue guidance, increased the AI (NowAssist) revenue target to $1.5B (from $1B), and highlighted accelerating momentum from acquisitions (Armis, Moveworks, Vesa) and AI platform adoption. The stock declined after hours despite the beat and raise, likely due to cautious Q2 CRPO guide and uncertainties around organic growth perceptions. Q1 subscription revenue $3.671B (+19% cc), above guidance; operating margin 32% (beat by 50bps); FCF margin 44%.
- Full-year subscription revenue guidance raised to $15.735-15.775B (includes ~125bps from Armis); Q2 guide for subscription revenue $3.815-3.820B.
- NowAssist AI revenue target raised to $1.5B for FY2026 (from $1B), with 50% of net new business now under non-seat-based pricing.
- Acquisitions integrating rapidly: Moveworks deals in Q1 exceeded its entire 2025; Armis closed early with 9 of top 10 Fortune 10 companies as customers.
지금 중요한 점
이번 발표에서 가장 의미 있는 변화를 정리했습니다.
50% of net new business from non-seat-based pricing
Armis acquisition closed early, expected to contribute 125 bps to revenue growth
핵심 내용 3개 더 보기
ServiceNow's AI Control Tower differentiates with unique context engine
Moveworks integration shows strong early traction with quintupled growth
Autonomous workforce resolving 90% of employee IT requests at ServiceNow
보고 실적
| 지표 | 보고값 | 변화 |
|---|---|---|
| 매출 | $3.77B | +6% 전분기 대비 |
| 주당순이익(EPS) | $0.97 | +5% 전분기 대비 |
| 매출총이익률 | 75.07% | 보고값 |
| 영업이익률 | 13.34% | 보고값 |
| 잉여현금흐름 | $1.529B | -24% 전분기 대비 |
| 자본지출 | $0.141B | 보고값 |
향후 가이던스
| 지표 | 기간 | 범위 | 중간값 | 상태 |
|---|---|---|---|---|
| 잉여현금흐름 | FY2026 | 35% | 35% | 유지 |
| 영업이익률 | FY2026 | 31.5% | 31.5% | 유지 |
| 영업이익률 | FY2026 Q2 | 26.5% | 26.5% | 신규 제시 |
| 매출AI | FY2026 | $1.5B | $1.5B | 상향 |
| 매출 | FY2026 | $15.735B–$15.775B | $15.755B | 상향 |
| 매출 | FY2026 Q2 | 19.5% | 19.5% | 신규 제시 |
| 매출 | FY2026 Q2 | $3.815B–$3.82B | $3.8175B | 신규 제시 |
경영진 분석
Upbeat Confident
Management consistently delivers strong results and raises guidance, framing challenges like the Middle East conflict as minor timing issues while emphasizing 'beat and raise' and long-term dominance.
경영진의 AI 분석
Management is highly optimistic about AI-driven demand, citing Now Assist's performance surpassing expectations with a trajectory to exceed $1 billion target for 2026, now potentially reaching $1.5 billion. They highlight AI-native packaging and pricing, a hybrid model with 50% of net new business from non-seat-based pricing, and the AI Control Tower's differentiation. They also emphasize the comp
투자 및 생산능력
The transcript does not include specific discussion of capital expenditures or infrastructure investment beyond the context of AI-driven demand and operational efficiencies. No forward-looking capex guidance is provided.
기업발표 이후 수익률
고객
Robinhood is a successful mid-market deployment case study for ServiceNow's ESM Foundation, showing strong ROI and potential for expansion.
근거
“Robinhood is deflecting 70% of employee requests before human intervention. They've already eliminated 2,200 hours of manual effort monthly.”
파트너
ServiceNow acts as an enterprise gateway for OpenAI, deepening the partnership and expanding OpenAI's enterprise footprint.
근거
“OpenAI native voice and text models are integrated directly into the ServiceNow AI platform, and they're using us as a gateway into the enterprise.”
ServiceNow continues to partner with CrowdStrike in security, despite building its own security stack, indicating coexistence rather than displacement.
근거
“We integrate with all of them. In fact, great ones like CrowdStrike, my friend George and Nikesh and all these guys, they're terrific.”
ServiceNow is building a telecom-specific AI solution with major carriers, potentially driving future revenue from the telecom sector.
근거
“ServiceNow, NTT, Docomo, and StarHub are developing the industry's first inter-carrier autonomous roaming resolution model on the ServiceNow AI platform.”
공급망 알파 · 3발표 이후 수익률
Moveworks closed more deals in Q1 2026 than it did in all of 2025, driving a 5x year-over-year increase in employee works business now combined with ServiceNow.
근거
“Moveworks closed seven figure deals in Q1. They closed more deals than they did the entire year last year.”
50% of net new business now comes from non-seat-based pricing (tokens, infrastructure, connectors), indicating a structural shift toward consumption/pay-as-you-go models.
근거
“50% of net new business now comes from a non-seat-based pricing model, including tokens and other assets such as infrastructure, hardware, and connectors.”
Armis already counts 9 of the top 10 Fortune 10 companies as customers, providing a ready-made distribution channel for ServiceNow's security platform.
근거
“Nine out of ten Fortune 10 companies already rely on Armis. We're excited to deploy it throughout the top 2,000 and beyond.”
방법론 및 범위
경영진 발언만 분석합니다. 검증된 기업 언급 5개를 모두 표시하며, 보고 실적과 향후 가이던스를 분리합니다. 공개 근거는 화자가 표시된 짧은 인용문 8개로 제한됩니다. AI 분석은 불완전하거나 틀릴 수 있으므로 중요한 주장은 원문에서 확인하세요.