← 실적 발표
CRM FY2027 Q1 개선

Salesforce, Inc. 실적 발표

May 27, 2026 · 17:00 ET James SkankMarc BenioffMiguel Milano earningscall_biz
Buzzberg 분석

AgentForce ARR surpassed $1 billion, signaling strong AI monetization

Salesforce reported a strong Q1 FY2027 with revenue of $11.13B, up 12% cc, beating expectations. Management highlighted the fast-growing adoption of its new 'Agentic Enterprise' tools, including AgentForce ARR surpassing $1 billion and a strong demand for Slack, which drove record deals. However, they also noted softness in their Commerce and Tableau segments, and revised down their cash flow growth guidance for the year. Q1 revenue of $11.13 billion (+12% cc), ahead of guidance.

Buzzberg 분석 AgentForce ARR surpassed $1 billion, signaling strong AI monetization Salesforce reported a strong Q1 FY2027 with revenue of $11.13B, up 12% cc, beating expectations. Management highlighted the fast-growing adoption of its new 'Agentic Enterprise' tools, including AgentForce ARR surpassing $1 billion and a strong demand for Slack, which drove record deals. However, they also noted softness in their Commerce and Tableau segments, and revised down their cash flow growth guidance for the year. Q1 revenue of $11.13 billion (+12% cc), ahead of guidance. 전체 분석 보기분석 접기

Salesforce reported a strong Q1 FY2027 with revenue of $11.13B, up 12% cc, beating expectations. Management highlighted the fast-growing adoption of its new 'Agentic Enterprise' tools, including AgentForce ARR surpassing $1 billion and a strong demand for Slack, which drove record deals. However, they also noted softness in their Commerce and Tableau segments, and revised down their cash flow growth guidance for the year. Q1 revenue of $11.13 billion (+12% cc), ahead of guidance.

  • AgentForce ARR surpassed $1 billion; Data360 and Informatica contributed to $3.4B in AI and data ARR.
  • Slack was a major growth driver, accounting for nearly half of $1M+ wins and seeing AWUs grow ~350% QoQ.
  • Record 98 deals over $1M in new ACV, with wins including LVMH and Chobani.
매출$11.133B-1% 전분기 대비
주당순이익(EPS)$3.88+2% 전분기 대비
매출총이익률76.92%보고값
영업이익률21.8%보고값
근거 있는 핵심 내용 6개

지금 중요한 점

이번 발표에서 가장 의미 있는 변화를 정리했습니다.

01
AI Adoption

AgentForce ARR surpassed $1 billion, signaling strong AI monetization

02
AI Demand

Token consumption and agentic work units are exploding

03
Slack

Slack is driving large-deal momentum with 80% growth

핵심 내용 3개 더 보기
04
Headless

Headless 360 expands Salesforce into previously unmonetized surfaces

05
Guidance

Management reaffirms organic revenue reacceleration in 2H FY27

06
Buybacks

Largest-ever $25 billion ASR underscores confidence

보고 기간

보고 실적

지표보고값변화
매출$11.133B-1% 전분기 대비
주당순이익(EPS)$3.88+2% 전분기 대비
매출총이익률76.92%보고값
영업이익률21.8%보고값
잉여현금흐름$6.556B+23% 전분기 대비
자본지출$0.145B보고값
향후 전망

향후 가이던스

지표기간범위중간값상태
매출FY2027 Q2$11.27B–$11.35B$11.31B제시
AI, 자본지출 및 수요 분석

경영진 분석

Bullish

Management repeatedly used superlatives like 'outstanding quarter,' 'rocket ship to the moon,' and 'biggest growth opportunity,' while expressing confidence in accelerating revenue in the second half.

AI

경영진의 AI 분석

Management positioned AI as the core growth engine, with AgentForce now embedded across every Salesforce app and usage expanding rapidly. They framed the 'SaaSpocalypse' as an opportunity—software that makes humans do all the work is being replaced by agents that listen, understand, and act. Headless 360 and Slack are central to extending Salesforce as the agentic enterprise platform.

아래에 언급된 기업 12개 모두 표시

기업발표 이후 수익률

고객

OPENAI ANTHROPIC GOOGL -2.1%
고객

OpenAI is a customer using Salesforce and Slack, and its Codex tool is used internally by Salesforce for engineering, indicating a strong partnership.

근거
“OpenAI, Anthropic, Google, companies building the future of AI, all of them Salesforce customers, all of them Slack customers.”
Marc Benioff
고객

LVMH is a large customer highlighted in the Q1 results, signifying a major enterprise deal.

근거
“Organizations like LVMH, Chobani, the U.S. Air Force, which, by the way, just signed a new $72 million ELA with us during the quarter.”
Marc Benioff
고객

The U.S. Air Force is a large government customer that signed a new $72 million enterprise license agreement.

근거
“the U.S. Air Force, which, by the way, just signed a new $72 million ELA with us during the quarter.”
Marc Benioff
고객

McAfee is a customer that has selected Salesforce's AgentForce IT Service to replace ServiceNow, a competitive win.

근거
“McAfee has selected our new AgentForce ITSM product, or what we call AgentForce IT Service, to replace ServiceNow.”
Marc Benioff
고객

Fortinet is a customer using AgentForce for predictive lead scoring, indicating adoption in the cybersecurity sector.

근거
“Another great example, cybersecurity leader Fortinet using Agent 4 sales to power predictive lead scoring.”
Marc Benioff
고객

Indeed is a customer leveraging Headless 360 to deploy agents from Cursor, showcasing the new platform's appeal.

근거
“With Headless 360, Indeed is building and deploying agent force agents right from Cursor.”
Marc Benioff
고객

Just Eat Takeaway is a major customer using Headless 360 to deploy agents across WhatsApp and other channels.

근거
“Just Eat Takeaway... is using Headless 360 already. to bring agents into WhatsApp and other channels, engaging with 350,000 partners across 15 countries.”
Marc Benioff

경쟁사

경쟁사

The product mix shows explicit weakness in 'Commerce Cloud' and 'Tableau' bookings and revenue, partially offsetting strength in other clouds. — This indicates specific business units are underperforming, which could be a drag on overall growth and points to potential structural issues in those products.

Marc Benioff

공급망

공급망

Slack's Agent Work Units (AWUs) grew nearly 350% quarter over quarter, and management states they expect more agents using Slack than people in two years. — This signals a potential shift from human-driven software to agent-driven, which could meaningfully expand the total addressable market and put pressure on competitors like Microsoft Teams.

Marc Benioff
외부 신호

공급망 알파 · 4발표 이후 수익률

A3

Management, through Miguel Milano, boasts that 'six of the top ten deals' included 'ILAs' with 'flex credits' to fuel AgentForce consumption, indicating a shift to consumption-based revenue models.

A4

Slack's Agent Work Units (AWUs) grew nearly 350% quarter over quarter, and management states they expect more agents using Slack than people in two years.

방법론 및 범위

경영진 발언만 분석합니다. 검증된 기업 언급 12개를 모두 표시하며, 보고 실적과 향후 가이던스를 분리합니다. 공개 근거는 화자가 표시된 짧은 인용문 8개로 제한됩니다. AI 분석은 불완전하거나 틀릴 수 있으므로 중요한 주장은 원문에서 확인하세요.