Raised full-year guidance on strong Q2 and momentum
Guidance · revenue to $42.55B
Best Buy delivered a strong Q2 FY27 beat (comp +4.1%, EPS +15%), driven by computing, TVs, and emerging categories, with notable strength in services and B2B. Management raised full-year guidance on continued momentum. Key signals include a major RGB TV push, a growing marketplace, and intentional inventory builds ahead of memory price increases. Q2 comp sales grew 4.1%, well above the ~1% guide, aided by new product cycles (TVs, smartphones, AI wearables) and a big tax refund season.
Best Buy delivered a strong Q2 FY27 beat (comp +4.1%, EPS +15%), driven by computing, TVs, and emerging categories, with notable strength in services and B2B. Management raised full-year guidance on continued momentum. Key signals include a major RGB TV push, a growing marketplace, and intentional inventory builds ahead of memory price increases. Q2 comp sales grew 4.1%, well above the ~1% guide, aided by new product cycles (TVs, smartphones, AI wearables) and a big tax refund season.
Guidance · revenue to $42.55B
Management reported better-than-expected Q2 comparable sales growth of 4.1%, with strength in computing, home theater, and emerging categories, and noted August month-to-date comps at the high end of the 1-3% Q3 range. They reiterated a value-focused consumer but willingness to…
Full-year comp sales guidance raised to 1.9%-3% and EPS raised to $6.70-$6.90, driven by momentum in back-half initiatives (incl. GTA VI launch, NFL Sunday Ticket).
TV sales grew >10% y/y, led by new RGB TV launch (exclusive) and early-stage multi-year replacement cycle for 2020 TV cohorts.
Management highlighted AI as a significant growth driver, citing strong demand for AI glasses and virtual reality, with dedicated Meta spaces exceeding expectations and plans to expand this model to other vendors. They also launched AskBlue, a conversational AI shopping assistant, and completed a commerce integration with OpenAI, positioning Best Buy at the forefront of AI-enabled commerce.
Management reported better-than-expected Q2 comparable sales growth of 4.1%, with strength in computing, home theater, and emerging categories, and noted August month-to-date comps at the high end of the 1-3% Q3 range. They reiterated a value-focused consumer but willingness to spend on innovation and replacement cycles, raising full-year guidance.
Management expressed confidence in the business momentum, citing 10 consecutive quarters of computing growth, strong home theater performance, and raising full-year guidance.
Higher memory costs pressure product margins in computing, though management is mitigating with buying earlier and vendor partnerships.
“We continue to navigate impacts from the industry-wide memory cost increases.”
“we have visibility that prices are going to go up and we have an opportunity to buy a little bit earlier we will bring in that inventory a little bit earlier and we did that in Q1 you're still seeing that happening in Q2”
“And that is all factored in. For computing, the Windows 10 end of life in Q3 did create a quarter that was obviously more substantial from a growth perspective for computing, and we are comping up against that.”
“For example, we provide next-day availability in almost all metro delivery locations. compared to less than half of those locations in Q1.”
| 지표 | 기간 | 범위 | 중간값 | 상태 |
|---|---|---|---|---|
| Capex | FY2027 | $0.75B | $0.75B | GUIDED |
| EPS | FY2027 | $6.70–$6.90 | $6.80 | RAISED |
| Op margin | FY2027 | 4.4%–4.5% | 4.45% | RAISED |
| Revenue | FY2027 | $42.3B–$42.8B | $42.55B | RAISED |
| Revenue | FY2027 Q3 | $42.3B–$42.8B | $42.55B | GUIDED |
| 제시 시점 | 지표 | 목표 기간 | 가이던스 | 실제 | 결과 |
|---|---|---|---|---|---|
| FY2027 Q1 | Op margin | FY2027 Q2 | 3.9% | 0.043% | Missed |
Best Buy is investing heavily in dedicated Meta lab spaces (900 sq ft each, 50+ locations), indicating strong demand for Meta's AI glasses and VR, which could translate to robust hardware sales for Meta.
“Meta is a really good example of where we have a partnership with a brand new technology and the way that that shows up in our experience, whether it be digital or physical is best in class.”
Good morning. Thank you so much for taking my question. One could argue that this year there's a collection of goodness Thank you, Michael. I'm going to start with something and then maybe Jason can pile on.
I would also add to that. I have a lot of confidence in the teams and I'll use two examples of where this shows up and will continue to show up. I think Meta is a really good example of where we have a partnership with a brand new technology and the way that that shows up in our experience, whether it be digital or physical is best in class. It's where we lean in. It's where we have opportunities to bring in increased growth. That's a new category and the teams will continue to find more and more of those and lean in faster than anybody else. On an existing category, let's go to TVs because you mentioned RGB TVs, which we're very excited about, but at the same point in time, only launched in June. That particular technology, the impact on the quarter was probably more halo than anything else. The over 10% growth in TVs is the team doing an amazing job of executing across in-stocks, assortment, price points, promotions, and really getting ready for what we think is a replacement cycle in the TV category because RGB will have more impact as we move forward. It didn't have a dramatic impact in the existing quarter aside from getting a really nice halo and providing more interest in the category. Again, there were about 49 million TVs that were purchased in 2020 in the industry, and we think this is a multi-year replacement cycle. And you're going to see the team function on both of those paths. New categories lean in really hard, existing categories, making sure we're building the best assortment and encouraging customers to upgrade by featuring the latest and greatest from our vendors in those existing core categories as well.
The integration allows consumers to purchase Best Buy products directly within ChatGPT, positioning OpenAI as an emerging commerce channel and deepening the partnership.
“We recently completed our commerce integration with OpenAI. Customers can now discover products, receive recommendations, and complete purchases for Best Buy directly within ChatGPT.”
… them, check fit or compatibility, and get support for common questions. Depending on the need, AskBlue can guide a customer to self-service resources or connect them to a live support specialist. We've begun rolling this out to customers in a phased approach. We're also continuing to partner with AI companies like OpenAI to make sure we are showing up in the places where our customers look for technology and advice. We recently completed our commerce integration with OpenAI. Customers can now discover products, receive recommendations, and complete purchases for Best Buy directly within ChatGPT. We view this as an important step in expanding our digital ecosystem and positioning Best Buy at the forefront of emerging AI-enabled commerce experiences. Moving on to membership. We are encouraged by the early results from our recent program updates. Our My Best Buy Plus and Total members now earn 1% back in rewards on every eligible purchase. and 5% back in rewards when they use the My Best Buy credit card. We have already seen an uptick in membership signups and expect to grow from just over 8 million paid members in February to approximately 9 million by the end of the year. …
Best Buy's gaming sales decline is purely a lap of Nintendo's successful Switch 2 launch last year, highlighting the massive impact that product had in the prior year.
“As expected, we saw comparable sales decline in our traditional gaming category as we lapped the successful launch of the Switch 2 in June of last year.”
… our sixth consecutive quarter of growth, driven by our expanded partnerships and in-store operating model improvements with large carriers. In major appliances, we continued the strength we saw in May and delivered slight sales growth for the full quarter. This material improvement in growth trends compared to prior quarters was due to the combination of our investments in pricing, Marketing, Delivery Speed, and Product Availability. As expected, we saw comparable sales decline in our traditional gaming category as we lapped the successful launch of the Switch 2 in June of last year. Our Q2 results did not materially change our existing commentary on the customer. Consistent with the past several quarters, we see a customer who is still spending but is value-focused and attracted to sales moments. Importantly, While customers continue to be thoughtful about big ticket purchases, they are willing to spend on high price point products when they need to or when there is technology innovation. We are pleased with our first half result and our momentum as we enter the second half of the year, and we are raising our annual financial guidance. I am beyond excited to turn the call over …
Best Buy expects Grand Theft Auto VI to be a major driver of gaming category sales and accessory sales in Q4, signaling a major Q4 launch is expected to drive hardware sales.
Oh, great. Good morning. Nice quarter. And I had one question and one follow-up. My first question was just in terms of the second half, Jason. I think there was reference to a lap in the Windows 10 expiration last year and then GTA 6 as modeling considerations for the second half. Is there any way to help clarify maybe what's embedded in the implied second half guide in terms of maybe that headwind and that tailwind? That's my first question. Thanks.
Yeah, I think in total, obviously, Corie laid out what the guide is. From a category level, I think that the way to think about it is we do see that home theater, mobile phones, and that collection of emerging categories will continue to grow. We also think that there'll be continued trend improvement in our appliance business as we move forward and that Grand Theft Auto will have some impact in Q4, not only to software business in particular, but it will also impact the hardware business because that's where it can be played. And then it also does have some impact on accessories as well. And that is all factored in. For computing, the Windows 10 end of life in Q3 did create a quarter that was obviously more substantial from a growth perspective for computing, and we are comping up against that. So we do have computing forecasted in the back half to soften from a growth perspective from where it has been. Now again, it's grown for 10 straight quarters, so it's had a pretty nice run, but we'll continue to manage that with our vendors. There still is a lot of demand from customers in the back to school period, and I'm sure there will be as we move into holiday. and our focus there will continue to be on budget, making adjustment to our assortment, partnering with our vendors around promotions to try to make sure that we keep that business as healthy as possible. But we do know that we are facing a little bit more headwinds because we are anniversarying that end of life period.
Best Buy took deliberate, forward-purchased inventory positions in computing ahead of memory-driven price increases, which is why ASPs are up mid-teens while units are down high-single-digits, but the company expects to remain well-stocked. — This shows the DRAM/NAND price surge is driving real inventory hoarding and price hikes through the PC supply chain, and suggests memory pricing pressure will continue to affect margins for computer OEMs and component suppliers.
Best Buy's TV growth (over 10% y/y) is driven by an expected multi-year replacement cycle from 2020's elevated industry sales of ~49 million TVs, alongside the new RGB TV technology. — The upcoming replacement cycle for TVs, not just RGB innovation, is driving a broad-based sales lift, suggesting TV panel makers and TV brands could see a sustained demand tailwind beyond just the holiday season.
Oh, great. Good morning. Nice quarter. And I had one question and one follow-up. My first question was just in terms of the second half, Jason. I think there was reference to a lap in the Windows 10 expiration last year and then GTA 6 as modeling considerations for the second half. Is there any way to help clarify maybe what's embedded in the implied second half guide in terms of maybe that headwind and that tailwind? That's my first question. Thanks.
Yeah, I think in total, obviously, Corie laid out what the guide is. From a category level, I think that the way to think about it is we do see that home theater, mobile phones, and that collection of emerging categories will continue to grow. We also think that there'll be continued trend improvement in our appliance business as we move forward and that Grand Theft Auto will have some impact in Q4, not only to software business in particular, but it will also impact the hardware business because that's where it can be played. And then it also does have some impact on accessories as well. And that is all factored in. For computing, the Windows 10 end of life in Q3 did create a quarter that was obviously more substantial from a growth perspective for computing, and we are comping up against that. So we do have computing forecasted in the back half to soften from a growth perspective from where it has been. Now again, it's grown for 10 straight quarters, so it's had a pretty nice run, but we'll continue to manage that with our vendors. There still is a lot of demand from customers in the back to school period, and I'm sure there will be as we move into holiday. and our focus there will continue to be on budget, making adjustment to our assortment, partnering with our vendors around promotions to try to make sure that we keep that business as healthy as possible. But we do know that we are facing a little bit more headwinds because we are anniversarying that end of life period.
Best Buy's continued investment in major appliances (pricing, speed, availability) is driving a 'material improvement' in growth trends, with next-day delivery now available in 'almost all metro delivery locations' vs. less than half in Q1. — Best Buy is aggressively using its supply chain to compete on speed in appliances, which could pressure competitors' market share and force a competitive response on fulfillment capabilities.
… is translating into material improved growth trends. In the current housing environment where the majority of appliances purchased are driven by replacement, speed and convenience matter more than ever. Customers need solutions quickly when an essential appliance fails, and our ability to offer competitive pricing, strong product availability, and fast delivery and installation are imperative to compete effectively in the marketplace. For example, we provide next-day availability in almost all metro delivery locations. compared to less than half of those locations in Q1. We also see significant opportunities to further enhance our digital experience around appliances in this quarter. By simplifying how customers view delivery availability, understand pricing, and schedule service, we are making it easier and more convenient to complete these complex purchases. Speaking of online experiences, I'm excited to announce the launch of AskBlue, our new conversational AI shopping and support assistant. It brings together expertise from across Best Buy's website in one easy-to-use experience. It combines product knowledge, support, resources, customer reviews, availability, and …