Intuit reported a mixed quarter with strong growth in higher-value segments like TurboTax Live, mid-market, and money, but lost share among price-sensitive DIY filers due to price competition and an industry-wide contraction in IRS filings. Management is raising full-year guidance, announcing a 17% workforce reduction to streamline operations, and pivoting its DIY strategy to focus on value-based pricing and monetizing users through the broader platform. Raised FY26 revenue guidance to $21.341-21.374B (13-14% growth) and non-GAAP EPS to $23.80-23.85, despite a weak DIY tax season.
Intuit reported a mixed quarter with strong growth in higher-value segments like TurboTax Live, mid-market, and money, but lost share among price-sensitive DIY filers due to price competition and an industry-wide contraction in IRS filings. Management is raising full-year guidance, announcing a 17% workforce reduction to streamline operations, and pivoting its DIY strategy to focus on value-based pricing and monetizing users through the broader platform. Raised FY26 revenue guidance to $21.341-21.374B (13-14% growth) and non-GAAP EPS to $23.80-23.85, despite a weak DIY tax season.
Intuit reported a mixed quarter with strong growth in higher-value segments like TurboTax Live, mid-market, and money, but lost share among price-sensitive DIY filers due to price competition and an industry-wide contraction in IRS filings. Management is raising full-year…
Raised FY26 revenue guidance to $21.341-21.374B (13-14% growth) and non-GAAP EPS to $23.80-23.85, despite a weak DIY tax season.
Announced a 17% reduction in workforce to become leaner and more focused, with savings largely flowing to the bottom line to drive margin expansion and EPS growth.
TurboTax Live is now expected to be 53% of total TurboTax revenue (up 11 points), growing 36% in revenue, while total TurboTax grows only 7%.
Management emphasizes AI as a core driver of growth, citing AI agents powering recommendations across transactions and identifying deductions, and highlights AI-driven efficiencies contributing to margin expansion. They position AI as enhancing their expert platform, not a substitute, and note plans for consumption-based AI services monetization.
Despite a weak DIY tax season, management raised full-year guidance, signaling confidence in the growth of higher-value segments like assisted tax and mid-market, and in its cost-cutting strategy.
Management expresses confidence in growth engines (assisted tax, money, mid-market) and strategic pivots, while acknowledging DIY tax headwinds, and frames workforce reduction as a proactive step for long-term growth.
“total IRS filers are expected to decline by approximately 30 basis points this season, representing a gap of roughly 2 million units versus macro expectations”
“the Mailchimp revised cash flow profile will generate more value to Intuit than a third party is likely to pay for that asset in the current equity and debt environment for software”
“we need a durable approach to winning with these customers that are, again, less than $50,000 in income... it's a shift from complexity-based to value-based.”
| Metric | Period | Range | Midpoint | Status |
|---|---|---|---|---|
| EPS | FY2026 | $23.80–$23.85 | $23.83 | RAISED |
| EPS | FY2026 Q4 | $3.56–$3.62 | $3.59 | MAINTAINED |
| Revenue | FY2026 | $21.341B–$21.374B | $21.3575B | RAISED |
| Issued | Metric | Target | Guide | Actual | Outcome |
|---|---|---|---|---|---|
| FY2026 Q1 | EPS | FY2026 Q2 | $3.63–$3.68 | $4.15 | Met / beat |
Management highlights its partnership with OpenAI as a strategic funnel for acquiring new customers, reinforcing OpenAI's role in enterprise distribution.
“I think the biggest thing that our partnership with Entropic and OpenAI really fuels is when you look at our 300 billion in total addressable market”
Yeah, thanks very much. Just one for Sasan and then a follow-up for Cindy. Sasan, you mentioned that what's going on in tech has nothing to do with AI. That makes sense. AI has kind of gotten more powerful in the last year. But can you just talk about what you are seeing with AI, whether it's with your tools or competitors, and why you feel that that trend with models getting more powerful over the next year and coming years doesn't sort of disintermediate some of the strength, frankly, you're seeing in the assisted category? And then for Cindy, can you just talk about Mailchimp, what right-sizing means in terms of the drag on the overall sort of GBS business? Can you kind of keep the drag…
… out a virtual expert platform that's all driven by data ai and ai powered human expertise this is where we're structurally advantaged to be able to virtually help you get your taxes on at the best experience at the best price and provides you benefits like fast access to money, which is quite significant, and I think it shows up in our results, particularly when you look at new assisted customer growth. So from the role that AI plays, it's really important to recognize that the majority of people are buying confidence to get assistance, and irrespective of how much software improves, it helps us actually serve them. So that was really assisted tax. I also want to touch on the business platform. You know, the whole fuel of our growth in mid-market in money, the system of intelligence that we have created, as a control tower to help businesses and accountants run their business for accounts to serve businesses is all driven by data and AI. And it's important to recognize that businesses, while they use Google, they use LLMs, to do searches, do queries, you can't run your business with an LLM because if you're managing your books, you're managing your money, you're managing your payroll and accuracy and compliance of doing that matters and running a business is mission critical. And so the psyche of businesses and accountants is that they need us to be their AI platform to provide expertise so they can run and grow their business. And I think the biggest thing that our partnership with Entropic and OpenAI really fuels is when you look at our 300 billion in total addressable market where we have 6% penetration, it's actually opening up the funnel for us with high intent customers that are just getting started that may want to start with basic capabilities like invoicing and how do I manage my customers, and we help them do that by connecting to QuickBooks within an LLM. But once they actually become a legitimate business, they want to run their business on our platform, and that's where what we've built which is really a network effect where accountants recommend us, they use our platform to run their firm and the business. That's where we are very much differentiated with all of our data, AI, and expert capabilities that we've invested in. So, again, hopefully that answers your question more specifically around how we think about consumers and businesses.