Salesforce reported blockbuster Q2 FY27 results, dramatically beating on CRPO and raising full-year revenue guidance. The company successfully combated the 'SaaSpocalypse' narrative by announcing 'CloudForce', a major new AI integration with Anthropic, and showcasing a lineup of AI-first customers (Xero, Legora, Replit) who are expanding their use of Salesforce as their core system of record. Raised FY27 revenue guidance to $46.1-$46.4B (up $300M in constant currency), with Q2 revenue at $11.35B (+11% YoY).
Salesforce reported blockbuster Q2 FY27 results, dramatically beating on CRPO and raising full-year revenue guidance. The company successfully combated the 'SaaSpocalypse' narrative by announcing 'CloudForce', a major new AI integration with Anthropic, and showcasing a lineup of AI-first customers (Xero, Legora, Replit) who are expanding their use of Salesforce as their core system of record. Raised FY27 revenue guidance to $46.1-$46.4B (up $300M in constant currency), with Q2 revenue at $11.35B (+11% YoY).
Management emphasized that AI is driving incremental value, not replacing enterprise software, with AgentForce ARR reaching $1.5B and customer adoption accelerating. They highlighted CloudForce, a new product combining Anthropic's Claude with Salesforce's CRM, and emphasized…
Management emphasized that AI is driving incremental value, not replacing enterprise software, with AgentForce ARR reaching $1.5B and customer adoption accelerating. They highlighted CloudForce, a new product combining Anthropic's Claude with Salesforce's CRM, and emphasized…
Management noted strong demand, with net new AOV growth the strongest in four years, near-record low attrition, and significant growth in Slack net new AOV. They also highlighted strong pipeline at record levels and a double-digit increase in AgentForce bookings.
Management noted strong demand, with net new AOV growth the strongest in four years, near-record low attrition, and significant growth in Slack net new AOV. They also highlighted strong pipeline at record levels and a double-digit increase in AgentForce bookings.
Management emphasized that AI is driving incremental value, not replacing enterprise software, with AgentForce ARR reaching $1.5B and customer adoption accelerating. They highlighted CloudForce, a new product combining Anthropic's Claude with Salesforce's CRM, and emphasized flexible pricing models including outcome-based deals.
Management noted strong demand, with net new AOV growth the strongest in four years, near-record low attrition, and significant growth in Slack net new AOV. They also highlighted strong pipeline at record levels and a double-digit increase in AgentForce bookings.
Executives project strong confidence in AI-driven growth, citing record results, reacceleration, and product innovation, directly countering the 'SaaSpocalypse' narrative.
“These new next-gen tools, the cursors, the replets, the clods of the world, make our product better.”
“Q2 CRPO accelerated quarter over quarter with $33.5 billion up 14% in constant currency. That's one point ahead of our guide”
“And a lot of the change that we're driving, yes, it's software, but it's also change management. As a result, we actually have more lawyers inside of the organization than software engineers.”
“We still have to hire 1,200 more AEs before the end of the year. We are now hitting 15,000 AEs.”
| Metric | Period | Range | Midpoint | Status |
|---|---|---|---|---|
| Op margin | FY2027 | 34.3% | 34.3% | MAINTAINED |
| Revenue | FY2027 | $46.1B–$46.4Babove vs consensus | $46.25B | RAISED |
| Revenue | FY2027 Q3 | $11.42B–$11.5B | $11.46B | MAINTAINED |
| Issued | Metric | Target | Guide | Actual | Outcome |
|---|---|---|---|---|---|
| FY2027 Q1 | Revenue | FY2027 Q2 | $11.27B–$11.35B | $11.35B | Met / beat |
| FY2026 Q4 | Revenue | FY2027 Q1 | $11.03B–$11.08B | $11.133B | Met / beat |
| FY2026 Q3 | Revenue | FY2026 | $41.45B–$41.55B | $41.5B | Met / beat |
| FY2026 Q3 | Revenue | FY2026 | $41.15B–$41.25B | $41.5B | Met / beat |
Deutsche Telekom is expanding its AI investment with Salesforce, representing a major European enterprise win for the new agentic platform.
“We had great wins with Deutsche Calicom. I met with them when I was in Europe.”
Slack is the point of entry, the dashboard for the worker of tomorrow.
… with them, and it's a great meeting. It's three hours. And then at the end, we're like, no, I want to show you this thing. We haven't shown it to anybody yet, and we'll show them CloudForce because the head of all of our operating units have been using CloudForce to run their businesses inside Salesforce this quarter. It's one of the reasons why we're getting such great performance. And all of a sudden, literally, I could see Thank you for watching. We had record revenue in EPS, strong margin performance. CRPO accelerated. It was up about 14%. Look, we generated $1.1 billion in free cash flow. That was up 81% year over year. I'm going to come back to that in just one second. And our AI business, just incredible momentum. AgentForce ARR, it hit $1.5 billion. Our ARR for AI and data is about to cross $4 billion. It really helps, I guess, that we have 15,000 pure account executives. And the number of accounts with agents in production grew 70% over last quarter. We had great wins with Deutsche Calicom. I met with them when I was in Europe. FIFA, I met with them yesterday. NTT Data, I met with them, Cisco, all expanding their AI investment with us. Great companies, by the way, great visions for the world, and really exciting executives leading their companies who have tremendous vision for what they're going to do with their company using this new technology. And we also completed a multi-billion dollar agreement contract expansion with the U.S. Army. The Army Human Resource Command expects to drive up to $55 million Agent Force Conversations every single month. Amazing. The Secretary of the Army took me aside and said he finished recruiting four months early because he was able to use not only the power of all of his human agents, but AI agents as well. That was the Army being all they could be. And I'll tell you, we're expanding into markets and seeing an incredible success. Thank you very much. Not just marketing, not just commerce, not just analytics, but also IT service and other critical functionality. All of that can be revealed and now rendered through the AgentForce user interface. The more that's in the platform, the more CloudForce is going to be able to deliver for it. AgentForce Life Sciences has more than 140 customers, including all top five pharmaceutical companies, and AgentForce Ops is helping companies like Kellogg's and Dell turn manual …
NTT Data is expanding its AI investment with Salesforce, showing strong enterprise demand for the agentic platform across different geographies.
“NTT Data, I met with them, Cisco, all expanding their AI investment with us.”
Slack is the point of entry, the dashboard for the worker of tomorrow.
… this thing. We haven't shown it to anybody yet, and we'll show them CloudForce because the head of all of our operating units have been using CloudForce to run their businesses inside Salesforce this quarter. It's one of the reasons why we're getting such great performance. And all of a sudden, literally, I could see Thank you for watching. We had record revenue in EPS, strong margin performance. CRPO accelerated. It was up about 14%. Look, we generated $1.1 billion in free cash flow. That was up 81% year over year. I'm going to come back to that in just one second. And our AI business, just incredible momentum. AgentForce ARR, it hit $1.5 billion. Our ARR for AI and data is about to cross $4 billion. It really helps, I guess, that we have 15,000 pure account executives. And the number of accounts with agents in production grew 70% over last quarter. We had great wins with Deutsche Calicom. I met with them when I was in Europe. FIFA, I met with them yesterday. NTT Data, I met with them, Cisco, all expanding their AI investment with us. Great companies, by the way, great visions for the world, and really exciting executives leading their companies who have tremendous vision for what they're going to do with their company using this new technology. And we also completed a multi-billion dollar agreement contract expansion with the U.S. Army. The Army Human Resource Command expects to drive up to $55 million Agent Force Conversations every single month. Amazing. The Secretary of the Army took me aside and said he finished recruiting four months early because he was able to use not only the power of all of his human agents, but AI agents as well. That was the Army being all they could be. And I'll tell you, we're expanding into markets and seeing an incredible success. Thank you very much. Not just marketing, not just commerce, not just analytics, but also IT service and other critical functionality. All of that can be revealed and now rendered through the AgentForce user interface. The more that's in the platform, the more CloudForce is going to be able to deliver for it. AgentForce Life Sciences has more than 140 customers, including all top five pharmaceutical companies, and AgentForce Ops is helping companies like Kellogg's and Dell turn manual back-office work and supply chains into agentic workflows. Thank you for watching. Revising for AI because it …
Salesforce continues to accelerate Informatica's business, which it acquired, indicating the data integration business is performing well and contributing to Data360 growth.
“And we continue to accelerate Informatica's business.”
Slack is the point of entry, the dashboard for the worker of tomorrow.
… scale as customers drive agentic use cases across the platform. In Q2 alone, customers drove 3.2 billion AWUs, up 97% quarter over quarter. And Slackbot users were up over 150% quarter over quarter. With this clear demand, we are making it even easier to adopt. Our premium bundles give our customers access to our innovation in real time. Bookings from AgentForce 1 edition and AgentForce for apps more than doubled quarter over quarter. Headless takes this even further, bringing Salesforce to the surfaces where teams already work. Slack, CloudForce, and with AI Force, many more to come. MCP and API usage grew significantly in the quarter as customers embed Salesforce intelligence, the data, metadata, and Semantics directly into their workflows. You can see the momentum in our results from the quarter. Q2 revenue came in at $11.35 billion, up 11% year over year, above the high end of our guidance in constant currency, driven by continued momentum in Slack and AgentForce. And we continue to accelerate Informatica's business. Subscription and support revenue was $10.82 billion, up 12% year-over-year in nominal and 11% in constant currency. Our top-line performance reflects the breadth and resilience of our portfolio. AgentForce apps delivered solid growth, anchored in momentum in Slack and resilience in sales and service with early signs of recovery in marketing. While it is too soon to call this a sustainable trend, we're very encouraged by the success enterprise customers are having on our next-generation marketing product. Headless platform, Data360, and other growth was fueled by continued momentum in Informatica and Data360, partially offset by license revenue headwinds and volatility in integration and analytics. CRPO accelerated quarter over quarter with $33.5 billion up 14% in constant currency. That's one point ahead of our guide, driven by strength in Slack, AgentForce, and Data360. Our continued focus on operational discipline is evident in our profitability. Q2 non-GAAP operating margin was 34.1% and GAAP operating margin was 20.5%. As customer zero, we are putting agent force to work across our own business. Salesforce's help agent has surpassed 5 million customer conversations with 64% resolved autonomously. Slackbot is driving 8.1 million hours of annualized productivity gains for our employees. That's more than double quarter over quarter. We …
Robinhood is deploying Slackbot across its entire workforce, integrating with Salesforce and other systems for AI-first HR and employee support.
Salesforce is making a significant push into the 'vibe coding' / LLM-augmented development market, with customers like Replit and Ohalo building custom apps on top of the Salesforce platform, which increases platform stickiness and data consumption. — This blurs the line between Salesforce and its AI partners, creating a mutual dependency where AI-native apps increase the value of Salesforce's system of record.
Slack is the point of entry, the dashboard for the worker of tomorrow.
… Slack and ChatGPT and Teams, wherever they want to work. And it's a shift from software as the interface to software powering everything. of course this is already happening in Slack which had a phenomenal quarter it's the best acquisition we ever made regardless of all the financial analyst reports that I read about six years ago when we bought it we won't go through the details it's water that's now all under the bridge but let me just say this When you look at Slack today, it is where work happens, and it's where these AI lives and can do things. And not only is it where human work happens, now it's where you can build together, too, with Slack codes. AI isn't trapped in a single-player chat window. It's a teammate that works across all your people, finding the right agent, the right action, all in the flow of work, fueled by all the enterprise context that lives in Salesforce, the conversational context, in Slack. Companies like Anthropic, OpenAI, Lovable, Replit, on and on and on. I think there's more than a million companies on Slack now are all building their agentic products directly into Slack because Slack is where their customers want them. And Slackbot is our fastest adopted AI product ever. Five months after launch, it's got one million active users, up 150% quarter to quarter. If you don't have Slackbot turned on in your Slack, and many more. Robinhood's a great example of what's happening. Robinhood needed AI adoption across its whole workforce, you know, not just engineers. So what Vlad did was he put AI inside Slack, the place where the entire business comes together and connects to Salesforce, Google, Okta, and other systems. And now any employee can use Slackbot to surface past decisions and conversations, solve problems without engineering support, and Slack isn't just the best place to work with AI, it's also the best place to build with AI. We just introduced Slack Code, a shared place Thank you for joining us. Welcome, David. Fantastic. Welcome to the earnings call. Great to have you. And they're changing how we feed the planet with a breeding technology that boosts crop yields by 50%, maybe 100%. He already sent me a can of seeds. I don't know if I'm allowed to talk about what I got or not, but it was pretty awesome. and I'll tell you, David had chosen a CRM product when he first started Ohalo and how does it pronounce? Ohalo? Ohalo?
Salesforce is making a significant push into the 'vibe coding' / LLM-augmented development market, with customers like Replit and Ohalo building custom apps on top of the Salesforce platform, which increases platform stickiness and data consumption. — This blurs the line between Salesforce and its AI partners, creating a mutual dependency where AI-native apps increase the value of Salesforce's system of record.
Slack is the point of entry, the dashboard for the worker of tomorrow.
And I think that has been the huge shock for us that... These new next-gen tools, the cursors, the replets, the clods of the world, Make our product better. That's right. That all of a sudden it can customize the data, the metadata, set up the preferences, do the administration, do things that maybe you needed, you know, a bunch of service folks to kind of do. Now all of a sudden you're getting going in a month. Maybe it might have taken you before six months to a year. All of a sudden now you're fully automated. And your ability to add new functionality and do new things, this has provided this kind of very strong platform. And as I said, it's a terministic platform. Totally. And while Cursor is more... and many more.