T-Mobile US, Inc. earnings call
Record NPS of 46, highest in wireless ever
T-Mobile reported strong Q2 results with record NPS and customer growth, raised free cash flow guidance, and highlighted its advantage in the fallow capacity model for fixed wireless. Management discussed upcoming spectrum opportunities and provided detailed Q3 guidance including a temporary churn increase from rate plan modernization. Postpaid net account additions of 277k in Q2; Q3 guided to ~250k due to rate plan changes.
Buzzberg read Record NPS of 46, highest in wireless ever T-Mobile reported strong Q2 results with record NPS and customer growth, raised free cash flow guidance, and highlighted its advantage in the fallow capacity model for fixed wireless. Management discussed upcoming spectrum opportunities and provided detailed Q3 guidance including a temporary churn increase from rate plan modernization. Postpaid net account additions of 277k in Q2; Q3 guided to ~250k due to rate plan changes. Read full analysisCollapse analysis
T-Mobile reported strong Q2 results with record NPS and customer growth, raised free cash flow guidance, and highlighted its advantage in the fallow capacity model for fixed wireless. Management discussed upcoming spectrum opportunities and provided detailed Q3 guidance including a temporary churn increase from rate plan modernization. Postpaid net account additions of 277k in Q2; Q3 guided to ~250k due to rate plan changes.
- Raised FY2026 adjusted FCF guidance to $18.4-18.8B (up $200M).
- Service revenue growth of 9% YoY, with postpaid ARPA growth of 2.5-3% expected for the year.
- Fixed wireless broadband seen as premium product; fallow capacity model ensures ample runway beyond 15M subscriber target.
What matters now
The highest-signal changes from the call.
Postpaid service revenue up 13% year-over-year
Cash capex unchanged at $10B for 2026
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Live translation beta as first network-native AI app
Repurchased $2.5B in Q2, 253M shares since 2022
Expect Q3 net postpaid account additions ~250k
Actuals
| Metric | Reported | Change |
|---|---|---|
| Revenue | $22.791B | -1% QoQ |
| EPS | $2.99 | +32% QoQ |
| Gross margin | 64.77% | Reported |
| Operating margin | 24.09% | Reported |
| Free cash flow | $4.797B | +4% QoQ |
| Capex | $2.703B | Reported |
Forward guidance
| Metric | Period | Range | Midpoint | Status |
|---|---|---|---|---|
| Capex | FY2026 | $10B | $10B | Maintained |
| Free cash flow | FY2026 | $18.4B–$18.8B | $18.6B | Raised |
| Operating marginPOSTPAID_ARPA_GROWTH | FY2026 | 2.5%–3% | 2.75% | Maintained |
| Operating marginCORE_ADJUSTED_EBITDA | FY2026 Q3 | $9.4B | $9.4B | Maintained |
| Revenue | FY2026 | $77B | $77B | Maintained |
| Revenue | FY2026 Q3 | $19.3B | $19.3B | Maintained |
| UnitsPOSTPAID_ACCOUNTS | FY2026 Q3 | $250K | $250K | Maintained |
| UnitsPOSTPAID_ACCOUNTS | FY2026 | $950K–$1.05M | $1M | Maintained |
Management read
confident
Management conveyed strong confidence driven by record-high NPS of 46, industry-leading financial growth (postpaid service revenue up 13%, core adjusted EBITDA up 12%), and a positive outlook on spectrum and AI opportunities; no notable shift in confidence.
Management AI read
Management discussed rolling out live translation on beta as their first network-native AI application, embedding AI models directly into their core, and they believe their network will become the connective tissue for physical AI with inferencing at the edge, highlighting partnerships with Figure AI.
Investment and capacity
Cash capex guidance for 2026 remains unchanged at approximately $10 billion, with management expressing excitement about upcoming spectrum opportunities in 2027 and 2028, including CBAN 2.0 and 2.7 GHz, to further cement network leadership.
Companiesreturns since call
Partners
T-Mobile's co-branded credit card partnership is performing well, signalling strong consumer adoption and a deepening relationship with Capital One.
Evidence
“our T-Mobile Visa credit card launch was one of the most successful co-branded launches for Capital One”
The US Cellular acquisition is integrating smoothly and enhancing T-Mobile's market share in smaller and rural areas.
Evidence
“this opportunity is supercharged by our acquisition of US Cellular last year, and the integration is going great”
Delta is one of several partners providing perks to T-Mobile customers, part of a broad loyalty program that drives customer engagement.
Evidence
“Delta Premium in-flight beverage on us to free dash pass for a year”
Shell is a partner in T-Mobile's loyalty program, offering discounted fuel to customers, which helps differentiate T-Mobile's value proposition.
Evidence
“gas for $1.99 per gallon at select Shell gas stations”
Supply-chain alpha · 4returns since call
FWA traffic uses a large share of network traffic but not of capacity due to spare capacity; new spectrum is incremental to the 15M FWA target and management has no intention to buy spectrum strictly for FWA.
Evidence
“the utilization of the network traffic is completely by design from the fallow capacity model, and capacity is way in excess of current utilization”
70% of T-Mobile's broadband customers bundle with wireless, far above AT&T's 45% figure, demonstrating strong cross-sell and retention.
Evidence
“if you were to do the same math of how many of our broadband customers also have mobile within the bundle, for us that's closer to 70%”
Satellite (Starlink) usage is negligible (0.0002% of network traffic), confirming it is a complementary, not competitive, technology for the foreseeable future.
Evidence
“the last time I talked about 0.0002% of our network usage. That's three zeros and a two being on satellite”
T-Mobile rolled out Dynamic CX, an AI-powered network tool that autonomously adjusts cell sites for event crowds, improving network performance without manual intervention.
Methodology & coverage
Management-only analysis. All 4 validated company mentions are shown. Reported actuals and forward guidance are kept separate. Public evidence is limited to eight short attributed quotes. AI-generated analysis can be incomplete or wrong; verify important claims against the original source.