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FY2026 Q2
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ServiceNow, Inc. earnings call
Buzzberg read
AI ACV surpasses $1 billion, on track to $1.5B
ServiceNow delivered a strong Q2 beat across all metrics, raised full-year subscription revenue guidance, and highlighted accelerating AI adoption with agentic AI in production up 9x. The company is positioning itself as the AI control tower for enterprises, with cybersecurity becoming a core growth pillar. Management signaled confidence in the back half despite a modest guide raise due to a one-time federal on-prem pull-forward. Q2 subscription revenues $3.877B (+23% CC), 150bps above high-end guide; CRPO growth 21.5% CC, 200bps above guide.
Buzzberg read AI ACV surpasses $1 billion, on track to $1.5B ServiceNow delivered a strong Q2 beat across all metrics, raised full-year subscription revenue guidance, and highlighted accelerating AI adoption with agentic AI in production up 9x. The company is positioning itself as the AI control tower for enterprises, with cybersecurity becoming a core growth pillar. Management signaled confidence in the back half despite a modest guide raise due to a one-time federal on-prem pull-forward. Q2 subscription revenues $3.877B (+23% CC), 150bps above high-end guide; CRPO growth 21.5% CC, 200bps above guide. Read full analysisCollapse analysis
ServiceNow delivered a strong Q2 beat across all metrics, raised full-year subscription revenue guidance, and highlighted accelerating AI adoption with agentic AI in production up 9x. The company is positioning itself as the AI control tower for enterprises, with cybersecurity becoming a core growth pillar. Management signaled confidence in the back half despite a modest guide raise due to a one-time federal on-prem pull-forward. Q2 subscription revenues $3.877B (+23% CC), 150bps above high-end guide; CRPO growth 21.5% CC, 200bps above guide.
- AI ACV crossed $1B, tracking ahead of 2030 target; agentic AI in production customers up 9x in nine months.
- Security & risk business is now the fastest-growing among top 10 cyber companies; Armis and Vesa acquisitions amplifying core.
- Full-year subscription revenue guide raised to $15.77B (21% CC); Q3 guidance of $3.975-3.980B (20% CC).
SUBSCRIPTION Revenue$3.877BReported
Revenue$3.987B+6% QoQ
EPS$0.90-7% QoQ
Gross margin70.68%Reported
6 grounded callouts
What matters now
The highest-signal changes from the call.
AI
Agentic AI in production grows 9x in 9 months
Demand
123 deals over $1M net new ACV, up 40% YoY
Show 3 more callouts
Guidance
CRPO growth 21.5% constant currency, 200 bps beat
Margins
Operating margin 29.5%, 300 bps above guidance
Other
Renewal rate of 98% in Q2
Reported period
Actuals
| Metric | Reported | Change |
|---|---|---|
| SUBSCRIPTION Revenue | $3.877B | Reported |
| Revenue | $3.987B | +6% QoQ |
| EPS | $0.90 | -7% QoQ |
| Gross margin | 70.68% | Reported |
| Operating margin | 4.06% | Reported |
| Free cash flow | $0.473B | Reported |
Forward-looking
Forward guidance
| Metric | Period | Range | Midpoint | Status |
|---|---|---|---|---|
| Free cash flow | FY2026 | 35% | 35% | Guided |
| Operating margin | FY2026 | 31.5% | 31.5% | Guided |
| Operating margin | FY2026 Q3 | 31% | 31% | Guided |
| RevenueSUBSCRIPTION | FY2026 Q3 | $3.975B–$3.98B | $3.9775B | Guided |
| RevenueSUBSCRIPTION | FY2026 | $15.77B | $15.77B | Raised |
AI, capex & demand read
Management read
confident
Management expressed strong confidence driven by broad-based demand, multiple beats across metrics, raised full-year guidance, and highlighted accelerating AI adoption and security business momentum.
Management AI read
Management said AI demand is accelerating, with AI ACV surpassing $1 billion and tracking ahead of target to reach 30% of ACV by 2030. Agentic AI in production grew 9x over nine months, and first-time agentic AI buyers grew over 45% year over year. They highlighted the AI Control Tower as a key differentiator for governance and security, and new AI-native SKUs are driving price uplifts of 20-30%.
all 7 named companies below
Companiesreturns since call
Customers
Customers
Bill McDermott
Experian is both a customer and an integration partner, embedding its data into ServiceNow workflows – a win for workflow adoption and for Experian's data reach.
Evidence
“Experian is using ServiceNow to automate intelligence at scale. We will also integrate our platforms, embedding Experian data and decisioning into existing ServiceNow workflows.”
Customers
Bill McDermott
Hitachi's global standardization on ServiceNow for asset management validates the platform's enterprise scalability and could drive recurring revenue.
Evidence
“Hitachi will standardize enterprise asset management across its global businesses on ServiceNow.”
Customers
Bill McDermott
NTT Data is leveraging ServiceNow for global AI governance, reinforcing the AI Control Tower's value proposition.
Evidence
“NTT data has a governance process with us to drive AI scale for all internal use globally.”
Partners
Partners
Bill McDermott
ServiceNow is integrating its AI Control Tower with Microsoft's agent platform, indicating strategic co-opetition that reinforces ServiceNow's governance layer regardless of underlying agents.
Evidence
“Deeper integration of ServiceNow AI Control Tower and Microsoft Agent 365.”
Partners
Bill McDermott
ServiceNow leverages NVIDIA's runtime security as one component of its agent governance architecture, showing broad ecosystem integration.
Evidence
“new agents secured by the NVIDIA Open Shell Runtime and governed by ServiceNow AI Control Tower.”
Partners
Bill McDermott
Accenture is deepening its partnership with ServiceNow on AI-native front-door experiences, signaling co-innovation in enterprise workflows.
Evidence
“Enhanced collaboration between ServiceNow's AI native FDEs and industry-led Accenture FDEs.”
ANTHROPIC
Partners
Bill McDermott
ServiceNow's Action Fabric is designed to work with Anthropic's Claude agent, indicating an open ecosystem for any AI agent provider.
Evidence
“This enables any agent, Claude, co-pilot, or homegrown to tap directly into secure, governed enterprise actions headlessly.”
External signals
Supply-chain alpha · 3returns since call
Over 50% of ServiceNow's net new ACV is now non-seat based, reducing vulnerability to seat compression fears and enabling consumption-driven monetization.
U.S. federal demand pulled some on-prem revenue from Q3 into Q2, a timing shift that signals robust government spending on ServiceNow platforms.
Customers with agentic AI in production grew 9x over the last nine months, transitioning from pilots to production deployments.
Methodology & coverage
Management-only analysis. All 7 validated company mentions are shown. Reported actuals and forward guidance are kept separate. Public evidence is limited to eight short attributed quotes. AI-generated analysis can be incomplete or wrong; verify important claims against the original source.